VaxaPack™ Warranty Policy – 2 Years

We offer a 2-year warranty for all VaxaPack™ vacuum backpacks purchased through our official website vaxapack.com.

Covered under warranty:

• Vacuum compression system malfunction

• Manufacturing defects (zippers, seams, straps, etc.)

• Damage under normal and intended use

Not covered under warranty:

• Tears, burns, or damage caused by misuse, overloading, or impact

• Water, chemical, or environmental damage

• Unauthorized repairs or modifications

To request warranty support:

Email us at vaxpack@gmail.com with your order number and clear photo/video of the issue.
We’ll get back to you within 48 hours.

Global coverage. Free repair or replacement if eligible.

14-Day Refund Policy

We always want you to be satisfied with your shopping experience at Vaxpack.
If you are not happy with the product within 14 days of receiving it, you may request a refund.

Eligibility:
– The product must not be damaged due to customer misuse.
– The refund request must be submitted within 14 days of the delivery date.
– We may ask for photos or videos as proof of the issue.

How to request a refund:
Please contact us via email at vaxapack@gmail.com (available 24/7).
Once verified, we will process the refund to your original payment method within 2–10 business days.