VaxaCarplay™ USB Warranty Policy 1 Years

We provide a 1 year warranty for all VaxaCarplay™ USB adapters purchased through our official website vaxapack.com.

What’s covered under warranty

• Wireless connection or pairing failure

• Adapter not functioning properly under normal use

• Bluetooth or connection stability issues

• Compatibility or hardware issues under normal and intended use

• Manufacturing defects in the adapter, USB connector, or internal components

What’s not covered under warranty

• Physical damage caused by drops, impact, misuse, or improper handling

• Damage caused by water, chemicals, extreme heat, or harsh environments

• Damage caused by unauthorized repairs, modifications, or alterations

• Normal wear and tear, scratches, or cosmetic damage

• Damage caused by improper installation or use

How to request warranty support

Please email vaxapack@gmail.com with:

• Your order number

• Clear photos or videos showing the issue

Our support team will respond within 48 hours.

🌍 Worldwide Warranty Coverage
Eligible products will receive free repair or replacement based on warranty evaluation.

VaxaCarplay™ USB 60 Day Refund Policy

At VaxaPack, your satisfaction is our priority.
If you are not satisfied with your VaxaCarplay™ USB adapter, you may request a refund within 60 days of receiving the product.

Refund eligibility

The product must not be damaged due to misuse, drops, improper handling, or unauthorized modifications.

The refund request must be submitted within 60 days from the delivery date.

We may request photos or videos to verify the product's condition or reported issue.

How to request a refund

Please contact our support team via email at vaxapack@gmail.com (available 24/7) and provide:

• Your order number

• A brief description of the issue

Once your request is reviewed and approved, the refund will be issued to your original payment method within 2–10 business days.

🌍 Worldwide Support Available