VaxaFan™ Ice Spray Warranty Policy – 2 Years

We provide a 2-year warranty for all VaxaFan™ Ice Spray portable cooling fans purchased through our official website.

What's Covered Under Warranty

• Fan motor malfunction or failure

• Mist spray system defects

• Semiconductor cooling plate malfunction

• Battery, charging, or display issues caused by manufacturing defects

• Defects in buttons, ports, internal components, or casing under normal use

What's Not Covered Under Warranty

• Physical damage caused by drops, impacts, accidents, or misuse

• Damage caused by water immersion, chemicals, fire, or extreme environmental conditions

• Scratches, cosmetic wear, or damage resulting from improper handling

• Issues caused by unauthorized repairs, modifications, or use of non-approved accessories

• Normal battery capacity reduction due to regular long-term use

How to Request Warranty Support

Please email vaxpack@gmail.com with:

• Your order number

• Clear photos or videos showing the issue

• A brief description of the problem

Our support team will respond within 48 hours.

Worldwide Warranty Coverage

Eligible products will receive a free replacement or repair based on our warranty evaluation. Warranty service is available worldwide for all qualifying purchases made through our official store.

VaxaFan™ Ice Spray 60-Day Refund Policy

At VaxaPack, your satisfaction is our priority.

If you are not satisfied with your VaxaFan™ Ice Spray portable cooling fan, you may request a refund within 60 days of receiving your order.

Refund Eligibility

• The product must not be damaged due to misuse, drops, improper handling, or unauthorized modifications.

• The refund request must be submitted within 60 days from the delivery date.

• We may request photos or videos to verify the product condition or reported issue.

• The product must be returned with all included accessories when requested by our support team.

How to Request a Refund

Please contact our support team via email at vaxapack@gmail.com (available 24/7) and provide:

• Your order number

• A brief description of the issue or reason for the refund request

• Photos or videos if applicable

Once your request is reviewed and approved, the refund will be issued to your original payment method within 2–10 business days.

Worldwide Customer Support

Our customer support team is available worldwide and will assist you throughout the refund process to ensure a smooth experience.