Waterproof Adhesive Warranty Policy – 2 Years

We provide a 2-year warranty for all Waterproof Adhesive products purchased through our official website vaxapack.com.

What’s covered under warranty

• Defective or damaged product upon arrival

• Manufacturing defects affecting the tube, nozzle, or sealant quality

• Adhesion or curing issues caused by manufacturing defects when used according to the instructions

• Product performance issues under normal household use

What’s not covered under warranty

• Improper application or failure to follow the recommended installation instructions

• Use on unsuitable, dirty, wet, oily, or uneven surfaces

• Damage caused by misuse, chemicals, extreme temperatures, or intentional alteration

• Normal wear, discoloration, or performance issues resulting from improper storage or expired products

• Cosmetic damage to the packaging that does not affect product performance

How to request warranty support

Please email vaxapack@gmail.com with:

• Your order number

• Clear photos or videos showing the issue

• A brief description of the problem

Our support team will respond within 48 hours.

🌍 Worldwide Warranty Coverage

Eligible products will receive a free replacement or refund, depending on the warranty evaluation. Our goal is to ensure every customer receives a product that performs as expected.

Waterproof Adhesive 60-Day Refund Policy

At VaxaPack, your satisfaction is our priority.

If you're not completely satisfied with your Waterproof Adhesive, you may request a refund within 60 days of receiving your order.

Refund Eligibility

• The refund request must be submitted within 60 days of the delivery date.

• The product must not be intentionally damaged, altered, or misused.

• The sealant must have been used according to the application instructions.

• We may request photos or videos to verify the product condition or reported issue before processing your claim.

How to Request a Refund

Please contact our support team at vaxapack@gmail.com (available 24/7) and provide:

• Your order number

• A brief description of the issue

• Clear photos or videos (if applicable)

Once your request has been reviewed and approved, your refund will be issued to your original payment method within 2–10 business days.

🌍 Worldwide Support Available

We're committed to providing reliable customer support for all VaxaPack customers worldwide, ensuring a smooth and worry-free shopping experience.