Sleep ANC Earbuds Warranty Policy – 2 Years

We provide a 2-year warranty for all Sleep ANC Earbuds purchased through our official website vaxapack.com.

What’s Covered Under Warranty

• Earbud hardware malfunctions (charging, Bluetooth connection, sound output, touch controls)

• Manufacturing defects (speaker, microphone, charging contacts, internal components, charging case)

• Battery defects or charging issues occurring under normal use

• Hardware failures caused by manufacturing defects during intended everyday use

What’s Not Covered Under Warranty

• Physical damage caused by drops, impacts, misuse, or improper handling

• Damage caused by water, excessive moisture, chemicals, fire, or extreme temperatures

• Normal cosmetic wear, scratches, or battery capacity reduction from long-term use

• Damage resulting from unauthorized repairs, modifications, or the use of non-approved accessories

How to Request Warranty Support

Please email vaxpack@gmail.com with:

• Your order number

• Clear photos or videos showing the issue

• A brief description of the problem

Our support team will respond within 48 hours.

🌍 Worldwide Warranty Coverage

Eligible products will receive free repair or replacement, subject to warranty evaluation.

Sleep ANC Earbuds 60-Day Refund Policy

At VaxaPack, your satisfaction is our priority.

If you are not completely satisfied with your Sleep ANC Earbuds, you may request a refund within 60 days of receiving your order.

Refund Eligibility

• The earbuds must not be damaged due to misuse, accidental drops, improper handling, or unauthorized modifications.

• The refund request must be submitted within 60 days from the delivery date.

• We may request photos or videos to verify the product's condition or the reported issue.

How to Request a Refund

Please contact our support team via email at vaxapack@gmail.com (available 24/7) and provide:

• Your order number

• A brief description of the issue

Once your request has been reviewed and approved, your refund will be issued to the original payment method within 2–10 business days.

🌍 Worldwide Support Available

We proudly provide customer support and refund assistance for eligible orders worldwide.