Hand Tool Set (5in1) Warranty Policy – 2 Years

We provide a 2-year warranty for all Hand Tool Set (5in1) units purchased through our official website vaxapack.com.

What’s Covered Under Warranty

• Manufacturing defects in the 5-in-1 main tool or included accessories

• Stainless steel scraper defects or failure under normal use

• Broken or defective fold-out cleaning tools caused by manufacturing issues

• Defective silicone finishing pads or profiling tools due to manufacturing defects

• Functional failures occurring under normal and intended household use

What’s Not Covered Under Warranty

• Physical damage caused by excessive force, misuse, drops, or improper operation

• Normal wear and tear from regular use, including blade dulling or pad wear

• Damage caused by chemicals, fire, corrosion, or improper storage

• Damage resulting from unauthorized modifications, repairs, or misuse

• Damage caused by using the tool for purposes other than intended caulking and sealant work

How to Request Warranty Support

Please email vaxapack@gmail.com with:

• Your order number

• Clear photos or videos showing the issue

• A brief description of the problem

Our support team will respond within 48 hours.

🌍 Worldwide Warranty Coverage

Eligible products will receive free repair or replacement based on our warranty inspection and evaluation.

Hand Tool Set (5in1) – 60 Day Refund Policy

At VaxaPack, your satisfaction is our priority.

If you are not completely satisfied with your Hand Tool Set (5in1), you may request a refund within 60 days of receiving your order.

Refund Eligibility

• The product must not be damaged due to misuse, excessive force, improper handling, or unauthorized modifications.

• The refund request must be submitted within 60 days from the delivery date.

• We may request photos or videos to verify the product's condition or the reported issue.

How to Request a Refund

Please contact our support team via email at vaxapack@gmail.com (available 24/7) and provide:

• Your order number

• A brief description of the issue

• Photos or videos (if applicable)

Once your request has been reviewed and approved, your refund will be issued to your original payment method within 2–10 business days.

🌍 Worldwide Support Available

Our customer support team is available to assist customers worldwide with refunds, exchanges, and product-related questions.